* UK Royal Mail First Class Delivery – £2.95
The Royal Mail do their best to deliver first class items by the next working day and we usually find this to be the case. However this is not guaranteed.
* European Delivery Royal Mail Tracked and Signed Delivery - £9.95
We send fully tracked parcels to Europe at a cost of £8.95. These will be sent by airmail and should arrive within seven days of payment. This price does not include any local import duties or local taxes which may arise. The recipient is responsible for any such charges.
* Rest of the World Delivery Tracked and Signed Delivery – £11.95
We send fully tracked parcels to countries outside of Europe at a cost of £11.95. These may take up to four weeks but should arrive much sooner - usually within a week to 14 days. This price does not include any local import duties or local taxes which may arise. The recipient is responsible for any such charges.
* Next Day Delivery (UK only) - £4.00 extra
We can in normal circumstances fulfil a "next day delivery" order (within the UK) if notified in good time for an extra charge of £4.00. Please contact us if you require an urgent delivery on: [email protected] or call +44 1273 921265 and leave a message.
The reason that we do not offer this service through the website is because Susannah Cotton is run by just two of us: if neither happen to be in the office at the time of the order then we will be unable to guaranteee that a next day delivery can be set up in time for the last post (approx 5pm on a weekday).
The buyer may return any item within 21 days of receipt as long as the item is unwashed and unworn. If you are unhappy with your purchase, you may choose a refund or exchange your item for another. If a refund is required, it will be credited to the original method of payment. We strongly recommend that you obtain proof of postage (this is free) from the Post Office as we do not accept any responsibility for returned items that fail to reach us. Unless an item is faulty, not as ordered or it is otherwise stated the buyer will be responsible for the cost of the return postage.
Please download / print this pdf form which contains our address to put on your return package.
To read this you will need Adobe Acrobat Reader, available here if not already installed on your computer.
Due to the nature of hand block-printed materials, inaccuracies can occasionally happen. This may be regarded as part of the item's charm as hand printed items are never exactly the same, so please bear this in mind when purchasing. However, if you do believe an item to be faulty (or not the item that you ordered), please email us or write to us via the contact page and we will help sort out the problem as soon as possible. We are sure however that you will be overjoyed with your purchase and if so, please let us know!